Due to the particularity of our jewelry, the quality of each product must be inspected manually and packaged one by one before shipping.
Total Delivery Time = Processing Time (2-3 business days) + Shipping Time
Processing time differs from product to product. Generally, it is about 2-3 business days. Some popular styles can be shipped out within 24 hours. For engraving or customized orders, it will take 3 - 8 business days.
Two kinds of shipping methods are available in our online store.
1. Free Shipping And No Minimum which takes about 9-15 business days.
2. Expedited Shipping: Orders can also be shipped via expedited DHL, UPS, TNT, DPD, FedEx or EMS which only takes about 3-5 business days.
Our freight (Standard Shipping and Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate.
How to track
After we ship out your products, you will receive an email with the tracking number to track. You can also check your order information at this link.
Useful links of shipping carriers:
1. Urcouple is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
2. We do not accept P.O. BOX or APO address, logistics companies refuse to deliver, and your order is easily lost.
*Please contact our customer service department for any shipping related issues: [email protected]